FAQ (Frequently Asked Questions)
- About iTronics Repair
- About iPods
- About Warranties
- About payment
What is the purpose of iTronics Repair?
The purpose of iTronics Repair is simple: To help you with your iPod problems! If you have an iPod that needs new parts, or just some software problem that we can help with over email, either way, we are here to help YOU!
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When was iTronics Repair created?
iTronics repair began in 2005 in a closet and has expanded ever since! We have undergone many changes over the past few years, first operating as TheiPodMedic.com and then MyiPodBroke.com, and now recently we have begun our biggest expansion and now are iTronics Repair. Although the name has changed, the service has only gotten better. With our vast expertise and iPod repair knowledge, we can assist you in getting your iPod back up and running!
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What is my iPod generation/model?
To find out the generation of your iPod, go to the iPod Generation page of this site.
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If I buy a new iPod, what one should I get?
This depends entirely on your needs. If you want just a small amount of music to carry along while you are out running, I would suggest that you go with the Shuffle iPod (cheaper) or the iPod Nano. If you are have thousands of songs or videos, and want to carry around 30, 80, or 160 GB of data, then I would suggest the iPod Classic (or older iPod Video). Other older models are also available, such as the iPod Mini (small) or the 1st, 2nd, 3rd, & 4th generation iPods, which can be bought cheaply on eBay. Mostly though, you have to decide if you would rather have a very small iPod, or one with much more hard drive capacity. For a slim, techno-touch experience, the iPod Touch or iPhone are also options. If you are unsure what iPod fits you, you might try going to an Apple store and testing out the latest iPods.
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Apple's Warranty on iPods.
It is important to make sure your iPod is not still under warranty before sending it to iTronics Repair. The first place you should turn if your iPod has troubles is either the store you bought it from or the original manufacturer (Apple in most cases, occasionally HP). If you are unable to receive help from them, then turn to iTronics Repair for all of your iPod troubles!
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iTronics Repair's Warranty on iPods and iPod parts.
iTronics Repair has a limited warranty on all parts that are specifically repaired by iTronics Repair. For example, should your screen break and you have iTronics Repair repair it and then a week later you drop your iPod again and it breaks, iTronics Repair will NOT just replace it. However if it stops working by itself, iTronics Repair will replace it free of charge (customer still must pay for shipping both ways). iTronics Repair reserves the right to turn down any claim to a warranty if it deems the iPod has been maltreated. Also if the user attempts to do self repair and breaks the iPod or iPod part, all warranties are void. This warranty covers only parts that were repaired directly by iTronics Repair and does NOT cover anything else. For more details on this warranty, contact iTronics Repair directly with the contact form here.
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How/when do I pay?
PayPal is the preferred form of payment, which includes Visa, MasterCard, Discover, and American Express which are accepted through PayPal. Return shipping should be paid upfront, but all repair costs can be paid after repairs have been completed. Your iPod will be returned to you as soon as all invoices are paid.
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What payment method should I use?
PayPal is the preferred form of payment, which includes Visa, MasterCard, Discover, and American Express which are accepted through PayPal. In special circumstances other forms of payment are also accepted. If you wish to pay through another method, mention it in your email and we will arrange so everything works out.
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